google-site-verification: google362f1aaf42175d13.html FAQ - Alpine Provisions and Grocery

Local Grocery Delivery in Vail & Beaver Creek Colorado

Same In-Store Prices, No Markups

FAQ

Frequently Asked Questions

Alpine Provisions & Grocery

Serving the Vail Valley

Ordering & Pricing

Do you charge the same prices as the store?

Yes. We charge the same in-store prices for groceries — no inflated markups or variable pricing.

What is the service fee?

A standard service fee of 30% is applied to all orders. This fee supports local operations, order processing, and reliable delivery service. The fee is applied consistently and transparently at checkout.

Are there any hidden fees?

No. All pricing, including the service fee and any applicable taxes, is clearly displayed before you complete your order.

Delivery

Where do you deliver?

We currently offer grocery delivery throughout the Vail Valley, including:

  • Vail Village

  • Lionshead

  • East Vail

  • West Vail

  • Beaver Creek
  • Bachelors Gulch

Service areas may expand over time.

How do I choose my delivery date?

During checkout, you’ll be prompted to select your preferred delivery date using our delivery calendar.

What is your delivery cutoff time?

Orders must be placed by 11:59 PM for next-day delivery. Orders placed after 11:59 PM will be scheduled for the next day delivery date.

Do you offer same-day delivery?

At this time, we do offer same-day delivery. Please contact us by phone to ensure accuracy, reliability, and quality service for same day orders.

What days do you deliver?

Delivery is available 7 days a week. Available dates are shown in the delivery calendar at checkout.

Order Management

Can I change my delivery date after placing an order?

If you need to request a change, please contact us as soon as possible. Changes are subject to availability and may not always be guaranteed.

What if an item is unavailable?

If an item is unavailable, we will either:

  • Substitute with a comparable item when appropriate, or

  • Remove the item from your order

Any adjustments will be reflected in your final total.

Do I need to be home for delivery?

You do not need to be at the residence.  We love to have it waiting for you when you arrive.  We just need the access instructions to get in to stock your order.  If we are not able to deliver before you arrive, we will just wait until someone is there to let us in. If you have special delivery instructions, please include them during checkout.

Local Service

Why choose Alpine Provisions & Grocery over national delivery apps?

We’re locally focused and community-driven. Unlike national platforms, we charge the same prices as the store, avoid algorithm-based price inflation, and provide consistent, personalized service.

Who is this service best for?

Our service is ideal for:

  • Full-time residents

  • Second homeowners

  • Vacation rentals

  • Visitors looking for dependable grocery delivery

Support

How can I contact you?

If you have questions or need assistance with an order, please reach out through our website contact form.  If you need to talk with someone just call us at 970-977-4250. We’re happy to help.

Alpine Provisions & Grocery reserves the right to adjust delivery availability due to weather, holidays, or operational needs. We always strive to communicate any changes clearly and promptly.